National/Hybrid

Salary – Up to £205k dependent upon experience plus £10k car allowance

Closing date: Monday 3rd February (9:00am)

Stonewater is a leading social housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, specialist accommodation and have an ambitious house building programme. Our team believes in hard work. We celebrate success and are always honest with each other. Everyone pulls together to get things done and when we are working as a team, we are unstoppable. Teamwork is part and parcel of life at Stonewater in order to achieve our mission of providing quality homes and services for people whose needs are not met by the open market.

We are highly recognised for our work in equality, diversity and inclusion and believe that this is key to the way we deliver services. Stonewater supports equality of opportunity and is dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer and a top 10 employer in the Ethnicity Matrix.

We are now seeking a professional with experience of delivering excellent customer service to join our executive team in the newly created role of Chief Operating Officer. As Chief Operating Officer, you will embed customer service throughout the organisation and lead our housing teams to deliver a service where we exceed customer expectations. The work of teams throughout Stonewater makes a real difference and it is vital that the customer voice is heard in every part of our organisation.

We are looking for a strong leader who is able to set a clear vision for the future to deliver modern services within an increasingly complex environment. The successful person will be adept at managing a wide variety of stakeholders, leading large, remote teams, removing silos between core operational services and personally driving performance.

You will empower your teams to deliver to the highest standards through first class operational delivery and embedding the right digital customer systems and platforms to ensure we can continue to enhance our modern and dynamic culture. Our new Chief Operating Officer will be experienced at a senior level and won’t be afraid to challenge our thinking. You will be joining a high performing executive chief officer group who question and problem solve from each other’s perspectives to genuinely contribute to delivering the right outcomes for our customers and colleagues.

For a confidential discussion about the role please, call our advisors at GatenbySanderson; Rosie Gunn on 07964 841007, Simon Wing 07809 195628 or Marnie Lodi on 07795 654812.