Care Inspectorate Wales

Care Inspectorate Wales Support Officer x5 - Team Support

Apply Now

Location:
Pan Wales
Salary:
£27,302 to £29,291
Closing Date:
15 June 2026
Job Alerts

Actual starting salary: £27,302

Salary range or pay band: Team Support £27,302 to £29,291

Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Duration: Fixed term for up to 12 months with possibility of permanency.

Location (s): Pan Wales

Purpose of post

CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.

CIW’s purpose is to encourage the improvement of social care, early years and social services by regulating, inspecting, reviewing and by providing professional advice. CIW carries out its functions on behalf of Welsh Ministers. We sit within the Chief Operating Officer’s Group within the Welsh Government.

The post holder will support the Inspection, Registration Support or Support Services Team in carrying out a variety of administrative tasks and to assist them in achieving their corporate business objectives.

Key tasks

• To provide general administrative and digital support; to act as first and/or second point of contact for calls and emails, depending on the team you are matched to. Recording and email distribution of incoming and outgoing mail; maintaining internal records as required;

• To monitor team mailboxes, processing and signpost enquiries to relevant contacts across CIW and Welsh Government for further information as appropriate or refer externally to other partners & organisations.

• To arrange internal meetings as required, managing the use of Microsoft Teams and on-site meeting rooms/interview rooms (where required), minute taking and distribution of papers.

• To provide support on collating documentation related to a registration or inspection, ensuring the accurate input and maintenance of records

• To support the office in the production of inspection, review and registration reports, monitoring achievement of the statutory timetable for publication and maintaining control of the report production process including word processing, formatting and distribution of reports;

• Providing first/second point of contact support for CIW, providing a bilingual service where possible to the public and internal customers, receiving and responding to general and inspection enquiries and concerns. Ensuring in instances where you are unable to resolve the query, items are delegated and passed to the relevant team/inspector to respond to.

• Using CIW case management system to respond sensitively and confidentially to the acknowledgement of concerns and notifications; including providing support during enforcement action as directed by the CIW Connect Manager;

• Using CIW case management system to input accurate and timely data. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising from its use where they are unable to resolve.

• Providing cover and support to colleagues in the Chief Inspector’s team and wider Senior Management team, as required.

• Maintain confidentiality in all aspects of your work including the handling of confidential information

• Maintain electronic filing systems (iShare), permissions, and document controls to high standards of information governance

• Managing own professional development and seeking appropriate opportunities in discussion with the line manager.

• Any other administration duties that may be required by the line manager.

-------------------------------------------------------

Swyddog Cymorth Arolygiaeth Gofal Cymru x5 - Cymorth Tîm

Dyddiad cau: 15/06/2026, 16:00

Union gyflog cychwynnol: £27,302

Ystod cyflog neu fand cyflog: Cymorth Tîm £27,302 i £29,291

Patrwm Gwaith: Llawn amser (croesewir ceisiadau gan bobl sy’n gweithio rhan-amser, fel rhan o rannu swydd neu sy’n gweithio’n llawn amser)

Hyd: Cyfnod penodol hyd at 12 mis gyda'r posibilrwydd o swydd barhaol.

Lleoliad (au): Ledled Cymru

Pwrpas y swydd

AGC yw rheoleiddiwr annibynnol gofal cymdeithasol a gofal plant. Mae AGC yn cofrestru, yn arolygu ac yn gweithredu i wella ansawdd a diogelwch gwasanaethau er lles pobl Cymru.

Diben AGC yw annog gwaith i wella gwasanaethau cymdeithasol, y blynyddoedd cynnar a gofal cymdeithasol drwy reoleiddio, arolygu, adolygu a rhoi cyngor proffesiynol. Mae AGC yn cyflawni swyddogaethau ar ran Gweinidogion Cymru. Rydym yn rhan o Grŵp y Prif Swyddog Gweithredol yn Llywodraeth Cymru.

Bydd deiliad y swydd yn cefnogi'r Tîm Arolygu, y Tîm Cymorth Cofrestru neu'r Tîm Gwasanaethau Cymorth i gyflawni amrywiaeth o dasgau gweinyddol ac yn eu helpu i gyflawni eu hamcanion busnes corfforaethol.

Tasgau Allweddol

• Darparu cymorth gweinyddol a digidol cyffredinol; gweithredu fel pwynt cyswllt cyntaf a/neu ail bwynt cyswllt ar gyfer galwadau a negeseuon e-bost, yn dibynnu ar ba dîm y cewch eich paru ag ef. Cofnodi a dosbarthu negeseuon e-bost sy'n dod i mewn ac yn mynd allan; cynnal cofnodion mewnol yn ôl yr angen;

• Monitro blychau post y tîm, gan brosesu a chyfeirio ymholiadau at gysylltiadau perthnasol yn AGC a Llywodraeth Cymru am ragor o wybodaeth fel y bo'n briodol neu eu cyfeirio'n allanol at bartneriaid a sefydliadau eraill.

• Trefnu cyfarfodydd mewnol yn ôl yr angen, rheoli'r defnydd o Microsoft Teams ac ystafelloedd cyfarfod/cyfweld ar y safle (lle bo angen), cymryd cofnodion a dosbarthu papurau.

• Helpu i goladu dogfennau sy'n gysylltiedig â chofrestru neu arolygu, gan sicrhau y caiff cofnodion eu mewnbynnu a'u cynnal yn gywir.

• Helpu'r swyddfa i gynhyrchu adroddiadau arolygu, adolygu a chofrestru, monitro'r gwaith o gyflawni'r amserlen statudol ar gyfer cyhoeddi, a rheoli'r broses o gynhyrchu adroddiadau gan gynnwys prosesu geiriau, fformatio a dosbarthu adroddiadau;

• Darparu cymorth pwynt cyswllt cyntaf/ail bwynt cyswllt i AGC, gan ddarparu gwasanaeth dwyieithog i'r cyhoedd a chwsmeriaid mewnol lle y bo'n bosibl, a derbyn ac ymateb i ymholiadau a phryderon cyffredinol ac ymholiadau a phryderon sy'n ymwneud ag arolygiadau. Os na allwch ddatrys yr ymholiad, sicrhau y caiff eitemau eu dirprwyo a'u trosglwyddo i'r tîm/arolygydd perthnasol er mwyn iddo ymateb iddynt.

• Defnyddio system rheoli achosion AGC i ymateb mewn ffordd sensitif a chyfrinachol wrth gydnabod pryderon a hysbysiadau; gan gynnwys rhoi cymorth yn ystod camau gorfodi dan gyfarwyddyd Rheolwr Cyswllt AGC;

• Defnyddio system rheoli achosion AGC i fewnbynnu data cywir ac amserol. Cadarnhau cywirdeb manylion cyswllt cyn cyfathrebu â darparwr. Hysbysu'r tîm perthnasol am broblemau sy'n codi wrth ddefnyddio'r gronfa ddata pan na all eu datrys;

• Rhoi cymorth i gydweithwyr yn nhîm y Prif Arolygydd a thîm ehangach yr Uwch-reolwyr, a chyflenwi yn eu lle, yn ôl yr angen.

• Cynnal cyfrinachedd ym mhob agwedd ar eich gwaith, gan gynnwys trin gwybodaeth gyfrinachol.

• Cynnal systemau ffeilio electronig (iShare), caniatadau, a rheolaethau dogfennau i safonau uchel o ran llywodraethu gwybodaeth.

• Rheoli eich datblygiad proffesiynol eich hun a cheisio cyfleoedd priodol gan drafod â'r rheolwr llinell.

• Unrhyw ddyletswyddau gweinyddol eraill y gall fod angen eu cyflawni ar gais y rheolwr llinell.

Apply Now

Please note:

We strongly recommend that you do not provide your bank account details when applying for a job. If you see a vacancy on Women's Equality Jobsite requesting bank account details please email webmaster@womensequality.co.uk